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Terms and Conditions

[Quad Web Ltd · Ashford, Kent]

Last updated: 18 September 2026

These Terms and Conditions (“Terms”) govern the provision of services by Quad Web Ltd (“Quad Web”, “we”, “us”, “our”) to any client (“you”, “your”, “Client”) who engages us for web design, brand & copy, GEO (Generative Engine Optimisation), SEO, paid ads, CRO, or hosting & care services (collectively, the “Services”).

By instructing us to proceed with a proposal, signing a quote, or paying a deposit, you agree to be bound by these Terms.

Quad Web Ltd
Ashford, Kent, United Kingdom
Company registration number: [insert Companies House number]
Registered address: [insert registered office address]
Email: info@quadweb.uk
Phone: 07789 817233

1. Definitions

  • “Agreement” means the proposal, quote, or statement of work agreed between us and you, together with these Terms.
  • “Deliverables” means the website, designs, copy, or other materials we produce for you as part of the Services.
  • “Care Plan” means our ongoing hosting and maintenance service, provided on a rolling monthly basis.

2. Our Services

We provide web design, brand and copywriting, GEO, SEO, paid advertising management, conversion rate optimisation (CRO), and hosting & care services, as described in the specific proposal or quote agreed with you. Any services not explicitly listed in your Agreement are outside the scope of that engagement and would need to be agreed separately (and quoted separately).

3. Quotes and Proposals

  • All quotes are valid for 30 days from the date issued, unless stated otherwise.
  • Quotes are based on the scope described at the time; if requirements change materially after acceptance, we’ll issue a revised quote before proceeding with the additional work.
  • Work begins once we’ve received your written agreement (e.g. email confirmation or signed proposal) and the applicable deposit.

4. Client Responsibilities

To deliver the Services on schedule, we need you to:

  • Provide content (text, images, logos, brand assets) in a timely manner, or agree separately for us to source/produce this as part of the Agreement.
  • Provide timely feedback and approvals at each review stage.
  • Provide access to any existing accounts we need (e.g. domain registrar, existing hosting, analytics) where relevant.
  • Ensure any content or assets you provide us don’t infringe third-party rights (e.g. copyright, trademarks). You’re responsible for anything you supply to us.

Delays in providing the above may extend project timelines accordingly.

5. Payment Terms

We offer the following payment structures, as agreed in your specific proposal:

a) Standard project payment

  • 50% deposit payable before work begins.
  • Remaining 50% payable on completion, before final files/access are handed over and the site goes live.

b) Payment plan (retainer-style)

  • 25% deposit payable before work begins.
  • The remaining balance is split into equal monthly instalments over 12 months, payable by [insert payment method].

Invoices are payable within [insert number] days of the invoice date unless otherwise agreed. All fees are exclusive of VAT unless stated otherwise.

6. Late Payment

If payment isn’t received by the due date, we reserve the right to:

  • Pause work on your project until payment is received.
  • Suspend hosting or care services (see Section 9) until overdue amounts are settled.
  • Charge interest on overdue amounts at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

7. Ownership and Intellectual Property

  • Before final payment: all work-in-progress designs, code, and drafts remain the property of Quad Web Ltd.
  • On receipt of final payment in full (or, for payment plans, on completion of the agreed instalment schedule as set out in your Agreement), ownership of the final Deliverables (the completed website’s design and code, specific to your project) transfers to you.
  • We retain ownership of any internal tools, frameworks, templates, or reusable code libraries we use to build sites, even where these form part of your Deliverables. You receive a licence to use these as part of your website, not ownership of the underlying tools themselves.
  • Third-party assets (e.g. licensed stock photography, fonts, plugins) remain subject to the terms of their original licences; we’ll let you know if any require ongoing licence fees.
  • You retain ownership of any content, branding, and assets you provided to us.

8. Third-Party Costs, Licences and Assets

Unless explicitly included in your quote, the following are billed separately or require your own account:

  • Domain registration and renewal
  • Third-party plugins, themes, or software licences required for your specific build
  • Stock photography or premium fonts beyond what’s included in your package
  • Paid advertising spend (for paid ads services, ad spend is separate from our management fee)

9. Hosting & Care Plan

  • Our Care Plan (hosting, maintenance, and support) is billed monthly on a rolling basis. There’s no fixed minimum term, and you can cancel at any time by giving us [insert notice period] written notice.
  • If you cancel, we’ll provide reasonable assistance to migrate your site to another host, and may charge a reasonable fee for migration support if it falls outside routine maintenance.
  • If your Care Plan payments lapse, we reserve the right to suspend hosting (and therefore take your site offline) until payment is brought up to date.

10. Cancellation and Refunds

  • Client cancellation before work begins: deposits are non-refundable, as they cover time allocated to scope your project and reserve capacity in our schedule.
  • Client cancellation mid-project: you’re liable for payment for work completed up to the point of cancellation, calculated on a time-spent or milestone basis as set out in your Agreement.
  • Non-payment on a payment plan: if instalments aren’t paid, we reserve the right to suspend work, withhold final Deliverables, and/or take the live site offline until the account is brought up to date, without this constituting a breach of this Agreement on our part.
  • Our cancellation: if we’re unable to continue a project (e.g. due to circumstances outside our control), we’ll refund any fees paid for work not yet carried out.

11. Revisions

Your Agreement will specify how many rounds of revisions are included at each project stage (e.g. design, copy). Additional revision rounds beyond this, or changes requested after a stage has been signed off, may be quoted and billed separately.

12. Warranties and Limitation of Liability

  • We’ll carry out the Services with reasonable skill and care, in line with good industry practice.
  • We don’t guarantee specific SEO rankings, GEO visibility in AI search results, or advertising performance outcomes. These depend on factors outside our control (search engine/platform algorithms, competitor activity, market conditions), and we’ll always be upfront about what’s realistic.
  • To the fullest extent permitted by law, our total liability to you for any claim arising from the Services is limited to the total fees paid by you for the specific Services giving rise to the claim.
  • We’re not liable for indirect or consequential losses (e.g. loss of profits, loss of business opportunity).
  • Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud, or any other liability that cannot legally be limited or excluded.

13. Confidentiality

We’ll treat any confidential business information you share with us as confidential, and won’t disclose it to third parties except where needed to deliver the Services (e.g. to subcontractors bound by similar confidentiality obligations) or where required by law.

14. Portfolio and Marketing Rights

Unless you tell us otherwise in writing, we may showcase completed projects (including screenshots and descriptions of the work) in our portfolio, case studies, and marketing materials.

15. Force Majeure

Neither party is liable for delays or failure to perform obligations due to circumstances beyond their reasonable control (e.g. natural disasters, internet/infrastructure outages, third-party platform failures).

16. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you accept a new proposal or renew a Care Plan will apply to that engagement. We’ll notify existing clients of material changes affecting active agreements.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

Questions about these Terms can be sent to info@quadweb.uk or 07789 817233. See also our Privacy Policy.